Wendy Moe holds concurrent appointments as Dean’s Professor of Marketing at the University of Maryland’s Robert H. Smith School of Business and as an Amazon Scholar. She also serves as the Co-Director of the Smith Analytics Consortium. Her research focuses on issues related to online consumer behavior, digital advertising, social media analytics, and customer engagement. With implications for how consumers engage with AI, Wendy analyzes data to quantify consumer behaviors and related latent constructs.
Professor Moe is a highly published academic with her research appearing in numerous leading business journals and is the author of Social Media Intelligence (Cambridge: 2014). Professor Moe has been recognized by the American Marketing Association and the Marketing Science Institute as a leading scholar in her field with the Howard Award, the Young Scholar Award, the Erin Anderson Award and the Buzzell Award. She previously served as the Co-Editor of Journal of Interactive Marketing and currently serves on the Advisory Board for the Journal of Interactive Marketing, the Board of Trustees for the Marketing Science Institute, and the editorial boards of Journal of Marketing Research, Marketing Science, Journal of Marketing, and International Journal of Research in Marketing.
Professor Moe has consulted for Fortune 500 corporations and government agencies in the areas of web analytics, social media insights, and product forecasting. Her research in web analytics was the foundation for NetConversions, Inc., an early innovator in the area of online data collection and analysis and was part of the founding team that brought the company from start-up to acquisition in 2004. She has also served as an expert witness in litigation related to online consumer behavior, data tracking and analytics, and online marketing and advertising.
Professor Moe has been on the faculty at the University of Maryland since 2004 and was the Associate Dean of Master's Programs at the Smith School of Business from 2019 to 2022. Prior to that, she was on the faculty at the University of Texas at Austin. She holds a PhD, MA and BS from the Wharton School at the University of Pennsylvania as well as an MBA from Georgetown University.